Comments, Compliments and Complaints

 

 

We want to provide the best possible service to all our customers. 

 

You are the best people to tell us:

  • how we are doing
  • what we can do to improve a service
  • what problems you have experienced - let us apologise, put it right
  • and stop it happening again.

 

To make a comment, compliment or complaint:

  • talk to one of our reception staff, or phone 0141 287 2500, and we will try to resolve any difficulty there and then, or
  • print out and complete the Compliments/complaints form (also available at the City Markets reception) and either hand it back to reception, post it or email it to us at the addresses shown below, or
  • fax the form or a letter to 0141 287 2505, or
  • send an email to info@citymarketsglasgow.co.uk

   

What happens next?

 

In all cases your complaint will be acknowledged within 5 working days, investigated by the company and a full response provided within a further 10 working days, or, if this is not possible, you will be advised when a response will be given, and why we are unable to fully respond at that time.

 

If you remain unhappy, you have the right to have the complaint considered by the Operations Manager of City Markets Glasgow.

  

If you are dissatisfied with the final outcome of your complaint, you have the right to have the matter considered by the Chair of the Board of City Markets Glasgow who can be contacted at the address below.

 

You usually need to do this within 12 months of first experiencing the problem about which you are complaining.

 

Our Address:   City Markets Glasgow

                        130 Blochairn Road

                        Glasgow

                        G21 2DU

 

Tel:                  0141 287 2500

Fax:                 0141 287 2505

Email:              info@citymarketsglasgow.co.uk

Website:          www.citymarketsglasgow.co.uk  

 

 Whistle Blowing Policy (PDF, 1 Page, 33K)

 

This document is available as a PDF for downloading and will require Adobe Acrobat Reader to view it.  This software can be freely downloaded from the Adobe Website.

 

 

We at City Markets Glasgow are committed to providing a high-quality service to everyone. We will hold and use the information you give us to deal with your comment or complaint and then let you know the outcome of the investigation, in line with the Data Protection Act 1998.

 

We will not publish any information that could identify you, or pass it to anyone else, unless we have your permission or unless we have to do so by law.